Find quick answers to your questions below...
1. How do I create an account?
2. I got approved - now what?
3. How do I edit my account information?
4. What do I do if I forget my password?
5. How do I order?
6. How do I change quantities or cancel an item in my order?
7. When will my order ship?
8. Can I trace my order?
9. What is the minimum order?
10. How do I know the quality of your product?
11. What if the products received are defective? Can I return or exchange them for new ones?
12. How do I return my product?
13. When are new products added to the website?
14. What is the shipping method? How much does it cost?
15. How do I make a payment?
16. How do I know my payment has been received?
1. How do I create an account?
. Click the “Register/Log in” or “My Account/Order Status” link at the top right side of our site.
. Select “Register”
. Enter your email address.
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
2. I got approved - now what?
Congratulations! You now have full access to all the site's features! You can see our wholesale prices and start placing orders.
3. How do I edit my account information?
Click the "My Account / Order Status " link at the top right hand side of our website to edit your account information.
4. What do I do if I forget my password?
Click the link “My Account/Order Status”, then click ”Forgot your password? Click here”
That link will send an email to you with your password.
5. How do I order?
Step 1: Register as a 19buy.com member for free.
Step 2: Login as a member
Step 3: Select your favorite products from our list and add them to your shopping cart.
Step 4: When you finish shopping, click [Checkout]
Step 5: Once your payment is received, we will immediately send out your products.
6. How do I change quantities or cancel an item in my order?
The order can not be edited after you have submitted the order. Please send us email or call us about the change.
7. When will my order ship?
We will ship your order shortly after we receive payment from you.
8. Can I trace my order?
Yes, you can review your order information and trace your order at My Account/Order Statuson our website.
9. What is the minimum order?
Minimum charges are USD $100, all items.
10. How do I know the quality of your product?
Quality is guaranteed. If you don’t like your item when you receive it, just return it. Please see Return Policy for details.
11. What if the products received are defective? Can I return or exchange them for new ones?
Products are inspected twice before being shipped. If there is still a problem with your order, please refer to Return Policy for details.
12. How do I return my product?
Please click Return Policy for more information on returning an item.
13. When are new products added to the website?
Many new products are added daily.
14. What is the shipping method? How much does it cost?
Unless there are special requirements, we use UPS, DHL and EMS (Express Mail Service) for shipping. We will weigh every piece of clothing when we add it to our website. Our system will add the shipping cost automatically when you place the order. Please see Shipping Info for details.
15. How do I make a payment?
There are three main payment methods available on19buy.com.They are Western Union, Alipay and Telegraphic Transfer. You can choose the method that is the most convenient for you. Click HERE for payment details.
16. How do I know my payment has been received?
When the payment has been received, 19buy.com will send you an email to inform you. You can also go to the website and login to “My account/Order Status”, and check the order status on “Active Orders”.
Room 403, Buliding 2
Zhong Xing Industrial City, Chuang Ye Road,
Nan Shan, Shen Zhen ,
China
Toll free: +86 400-600-6818